Our general terms and conditions are applicable across all memberships and should be read in conjunction with other specific terms and conditions pertinent to individual membership packages or activities.
Your membership is governed by these terms and conditions (the “Terms”). You should therefore read these Terms carefully before you become a member as they explain your and our legal rights and contain important information about our contract with you.
Your completion of the sign-up process constitutes your acceptance of these Terms. If you are not prepared to accept these Terms, you should not complete the sign-up process. Your continued access and use of our services constitute your acceptance of these Terms.
References to ‘we’, ‘our’ or ‘us’ in these Terms and Conditions of Membership are to Gwella, the service provider.
References to ‘you’ or ‘your’ are to you, the customer (soon to be member).
1.0 About us
1.1 Flintshire Libraries and Leisure Limited, trading as Gwella, is a Local Authority Trading Company which operates leisure centres and libraries on behalf of Flintshire County Council.
1.2 If you would like to contact us, you can do so at info@gwella.wales or via 01352 702436.
2.0 Definitions
2.1 Direct debit means the payment agreement with your bank for payment of your monthly fees.
2.2 Annual membership is where you pay upfront and in advance for a membership covering a period of 12 months.
2.3 Monthly pay-as-you-go membership is where you pay upfront and in advance for a membership covering a period of 30 calendar days.
2.4 Saver10 membership is where you pay upfront and in advance for 10 tickets of a single usage.
2.5 Leisure centre means one of Gwella’s four facilities which are Buckley Leisure Centre, Deeside Leisure Centre, Jade Jones Pavilion Flint and Mold Leisure Centre.
2.6 Member means you or any other individual who has a registered account with Gwella.
2.7 Monthly fee means the monthly fee payable by a member in relation to the corresponding membership type.
3.0 Account creation
3.1 When joining Gwella’s leisure centres, a unique account shall be created solely for your use, and you must not let any other member or non-member use your account to access a leisure centre.
3.2 You are responsible for keeping your account secure by not sharing your login credentials and/or your membership card with another user.
3.3 For the safety and security of all our members, the use of accounts is monitored, and individuals may be asked to provide proof of identification. In addition, you will be required to have a facial image taken and added to your digital account by a Gwella employee.
3.4 If we have reasonable grounds to believe that you knowingly provided your account details or membership card to another individual, or allowed unauthorised access, following your entry to the gym (e.g. tailgating), we have the right to suspend your account, including your membership (if you have any) and your entry to our leisure centres.
3.5 You should provide up to date and accurate details while creating your online account.
3.6 You can create your individual account online during your membership or activity purchase, or alternatively when you visit one of our leisure centres.
4.0 Join via direct debit
4.1 You can complete the direct debit sign-up process either online, via telephone or at reception. Please make sure that the details you provide to us about yourself are accurate and complete.
4.2 When signing up for a direct debit, you will be required to pay an initial pro-rata payment by credit/debit card which covers the period from the sign-up date to the first direct debit collection which will be paid directly from the bank account you have provided. It is your responsibility to check the details before sign-up and once you receive the confirmation email. Please notify us immediately if any information is incorrect.
4.3 Upon completion of the sign-up process, you will receive a confirmation email from us containing all the information of the direct debit set-up, reference number and the direct debit guarantee. The email will also include details of how you can access our online booking portal. You should notify us immediately if you do not receive email confirmation of your direct debit set-up.
4.4 Your direct debit membership will commence in accordance with the selected start date.
4.5 Your direct debit membership will renew automatically each month unless you request to cancel via email or cancel directly with your bank.
4.6 Direct debit fees are non-refundable unless exceptional circumstances such as serious illness are cited. In such cases, a doctor’s note or other medical evidence may be requested.
4.7 Your direct debit fee is continuous and is not based on usage. It is your responsibility to ensure that you continue to enjoy the benefits of a direct debit membership. Gwella is not responsible for monitoring the usage levels of individual accounts.
4.8 You can choose to change your membership by downgrading or upgrading, via email or at reception. No refunds will be issued for a downgrade, and a pro-rata amount will need to be paid if you are upgrading your membership.
4.9 Memberships are non-refundable, and a payment in advance is required to attend our facilities. Upon sign-up to a direct debit, you agree to pay the initial payment as explained at 4.2. This payment is non-refundable.
4.10 Access to our booking system and activities will be suspended immediately following notification that your direct debit payment for the upcoming month has failed.
5.0 Join via an annual membership
5.1 The annual membership offer includes one month free when paying in advance for 12 months (based upon the equivalent monthly direct debit charge).
5.2 Payment must be made in full on the day of purchase.
5.3 Once purchased, the annual membership offer is non-refundable but is transferable to another account. If the membership has been part used, then only the remaining pro-rata length of membership will be transferred.
5.4 Extensions to the end date of the annual membership will only be permitted in exceptional health-related circumstances and will only be granted upon presentation of a GP/hospital letter.
5.5 The annual membership offer is available to brand new members, existing direct debit members, renewing members and lapsed members. It can also be purchased as a gift for new members.
5.6 Existing direct debit members who subsequently purchase an annual membership must cancel the current direct debit instruction with their bank or building society.
5.7 There will be no pro-rata refund for existing direct debit members transferring from a monthly direct debit subscription to the annual membership offer.
5.8 You can choose to change your membership by downgrading or upgrading, via email or at reception. No refunds will be issued for a downgrade, and a pro-rata amount will need to be paid if you are upgrading your membership.
6.0 Join via monthly pay-as-you-go
6.1 The card/cash monthly membership covers 30 days of use from the day of purchase.
6.2 An administration fee is added to our pay-as-you-go monthly membership meaning that the cost of this option is £2.50 more per month than the equivalent direct debit membership charge.
6.3 You can purchase a card/cash monthly membership from one of our leisure centre reception desks or via telephone. You are responsible for renewing the membership after the 30 days’ expiration.
7.0 Afon Spa memberships and activities
7.1 Afon Spa memberships and activities are governed by these Terms and should be read in conjunction with Gwella’s general terms and conditions and any specific terms and conditions applicable to the individual membership package, treatment, spa day, package or activity purchased.
7.2 Afon Spa is located at Deeside Leisure Centre, Chester Road West, Queensferry CH5 1SA. Afon Spa can be found on the first floor next to the gym.
7.3 Afon Spa membership options may include Spa Only membership and Spa Bolt On membership. Spa Only membership provides unlimited access to the Spa Thermal Experience rooms and a discount on spa treatments. Spa Bolt On membership may be added to another eligible direct debit membership and provides unlimited access to the Spa Thermal Experience rooms and a discount on spa treatments.
7.4 Afon Spa memberships provide access to the Spa Thermal Experience rooms in accordance with the membership type purchased, availability, published opening times and any booking requirements in place at the time of use.
7.5 Access to Afon Spa facilities, spa days, treatments, packages and related activities is subject to availability and may require advance booking. We strongly recommend booking treatments and packages in advance to avoid disappointment.
7.6 Customers must arrive in good time for their booking and check in at Afon Spa reception before using the spa or treatment facilities. Customers are advised to arrive between 10 and 15 minutes before their appointment to allow time to check in before their treatment.
7.7 First-time visitors may be asked to arrive earlier to complete consultation requirements and receive any necessary information before using the facilities or receiving a treatment.
7.8 All customers using Afon Spa treatments, packages or the Spa Thermal Experience may be required to complete a health consultation or screening form before access is permitted. It is the customer’s responsibility to disclose any medical conditions, allergies, sensitivities, pregnancy, prescribed medication, injuries or other health considerations that may affect safe use of the facilities or suitability for a treatment.
7.9 Afon Spa may refuse, restrict or adapt access to treatments or facilities where a health consultation indicates that the activity may not be suitable, where further information is required, or where doing so is necessary for customer safety or staff duty of care.
7.10 Customers must wear suitable swimwear and appropriate footwear when using the Spa Thermal Experience. Customers should bring swimwear, flip-flops and a spare towel for shower use. Footwear may be available to purchase from Spa reception.
7.11 Robes and towels may be provided for spa use only. A refundable deposit may be required on entry and will be returned when the items are returned in accordance with Afon Spa’s requirements.
7.12 Afon Spa facilities may include the Herbal Sauna, Infra-red Sauna, Crystal Steam Room, Aroma Steam Room, Reflexology Foot Spas, Experience Showers, Cold Bucket, Ice Fountain, Spa Jacuzzi with hydrotherapy jets and the Rest & Relaxation Room. Facility availability may vary and is not guaranteed.
7.13 Food and drink may be available to purchase during a visit. Any pre-order requirements, including notice periods for Afternoon Tea or Cream Tea, will be confirmed at the time of booking.
7.14 Teen treatments are available for customers aged 13 to 16 and require parent or guardian consent. Customers aged over 16 and under 18 may book treatments and use the spa facilities with parent or guardian consent, subject to treatment suitability, booking requirements and any facility rules in place at the time.
7.15 Gwella may change Afon Spa opening hours, facility availability, treatment availability, prices, membership benefits or activity timetables from time to time. Where possible, reasonable notice will be provided, but access may be restricted at short notice for maintenance, safety, staffing, operational or emergency reasons.
8.0 Afon Spa payment
8.1 Full payment is required at the time of booking for all treatments and packages. Until payment is received, the booking may not be confirmed and may be cancelled by us.
8.2 An additional charge applies for use of the Spa Thermal Suite where this is not already included in the spa package, treatment, membership or booking purchased.
8.3 Discounts, promotional offers and membership benefits cannot be exchanged for cash and may not be used in conjunction with other offers unless expressly stated. Appropriate proof of eligibility may be required from any customer seeking a discounted membership, treatment rate or promotional offer.
9.0 Afon Spa cancellations and rescheduling
9.1 Cancellations made with at least 24 hours’ notice are eligible for a full refund or may be rescheduled to another day, subject to availability.
9.2 Cancellations made within 24 hours of the appointment are non-refundable and cannot be rescheduled to another day.
9.3 Non-attendance will be treated as a late cancellation.
9.4 Requests for refunds are subject to assessment and may not be granted where the cancellation policy has not been met. Should a refund request be declined, Afon Spa will provide an explanation for the decision based on its assessment of the circumstances presented.
10.0 General rules of admission
10.1 We ask that customers treat our employees and community buildings with respect and, where appropriate, leave facilities and return equipment in a condition which they would like to experience themselves.
10.2 We reserve the right to ask customers to leave the facilities if they abuse their membership, refuse to abide by rules and safety advice, cause physical damage to our buildings, appear under the influence of drugs or alcohol, or engage in any other behaviour deemed unacceptable by the centre management team.
10.3 Smoking and vaping is prohibited throughout all Gwella facilities.
10.4 Photography and filming is not permitted within Gwella facilities without the prior permission of the centre management team. From time to time, we may take photographs for press or promotional purposes. In all such instances, permission will be sought from all customers involved prior to proceeding.
10.5 Customers are encouraged to take reasonable care when using Gwella facilities. Each facility or attraction has specific rules and safety advice which customers are advised to familiarise themselves with prior to engaging in the activity.
10.6 In the event of any accident or incident, customers should notify a member of the Gwella team as soon as reasonably practicable, and where possible, before leaving the premises. This ensures that the incident can be properly recorded and investigated. Failure to report an accident or incident promptly may prevent Gwella from carrying out a full investigation and taking appropriate remedial action.
11.0 Personal information
11.1 On becoming a member with Gwella or making a booking with Afon Spa, you agree that your personal information will be processed by Gwella and may be stored or processed on the Afon Spa booking system, Trybe, and Gwella’s leisure management system, Gladstone.
11.2 To help us keep our facilities safe and secure, we may request that members and customers have current photo identification or a facial image on their membership or customer account where this is required for verification, safeguarding, security or access control purposes.
11.3 Photo identification helps us to verify memberships and bookings, protect against membership misuse, support safeguarding, and ensure only authorised members and customers access our facilities.
11.4 Gwella is fully committed to compliance with data protection legislation, as well as your rights to confidentiality and respect for privacy. We do not share any of your personal information with other third party companies except where necessary to provide, manage or administer our services, or where required by law.
11.5 Trybe and Gladstone, as our booking and leisure management system providers, are required to handle data in accordance with applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR), and will only process personal information to the extent required to provide, manage or administer the relevant booking, membership or leisure management services.
11.6 You have the right to opt out of receiving marketing communications from Gwella at any time.
Mae ein telerau ac amodau cyffredinol yn berthnasol ar gyfer pob aelodaeth, a dylid eu darllen ar y cyd â thelerau ac amodau penodol eraill sy’n berthnasol i becynnau aelodaeth neu weithgareddau unigol.
Y telerau ac amodau hyn (y “Telerau”) sy’n gosod rheolau eich aelodaeth. Felly dylech ddarllen y Telerau hyn yn ofalus cyn i chi ddod yn aelod, gan eu bod yn egluro eich hawliau cyfreithiol chi a’n rhai ninnau ac yn cynnwys gwybodaeth bwysig am ein contract gyda chi.
Drwy gwblhau’r broses gofrestru, rydych chi’n cytuno i dderbyn y Telerau hyn. Os nad ydych chi’n barod i dderbyn y Telerau hyn, ni ddylech chi gwblhau’r broses gofrestru. Drwy barhau i ddefnyddio ein gwasanaethau, rydych chi’n cytuno i dderbyn y Telerau hyn.
Mae unrhyw ddefnydd o ‘ni’ neu ‘ein’ yn y Telerau ac Amodau Aelodaeth hyn yn cyfeirio at Gwella, sef darparwr y gwasanaeth.
Mae unrhyw ddefnydd o ‘chi’ neu ‘eich’ yn cyfeirio atoch chi, y cwsmer (fydd yn aelod cyn bo hir).
1 1.0 Gwybodaeth amdanom ni
1.1 Mae Llyfrgelloedd a Hamdden Sir y Fflint Cyfyngedig, sy’n masnachu fel Gwella, yn Gwmni Masnachu Awdurdod Lleol sy’n rhedeg canolfannau hamdden a llyfrgelloedd ar ran Cyngor Sir y Fflint.
1.2 Rheolir a gweithredir Sba Afon gan Gwella fel rhan o’i wasanaethau hamdden a lles.
1.3 Mae Sba Afon wedi’i leoli yng Nghanolfan Hamdden Glannau Dyfrdwy, Chester Road West, Queensferry CH5 1SA, a gellir dod o hyd iddo ar y llawr cyntaf ger yr ystafell ffitrwydd.
1.4 Os hoffech chi gysylltu â Sba Afon, gallwch wneud hynny drwy anfon neges e-bost at afonspa@gwella.wales neu trwy 01352 704280.
2.0 Diffiniadau
2.1 Mae Debyd Uniongyrchol yn golygu’r cytundeb talu gyda’ch banc i dalu eich ffioedd misol.
2.2 Mae Aelodaeth Flynyddol, yn golygu eich bod yn talu ymlaen llaw am aelodaeth sy’n para cyfnod o 12 mis.
2.3 Mae Aelodaeth Talu Wrth Fynd Misol yn golygu eich bod yn talu ymlaen llaw am aelodaeth sy’n para cyfnod o 30 diwrnod calendr.
2.4 Mae Canolfan Hamdden yn golygu un o bedwar cyfleuster Gwella, sef Canolfan Hamdden Bwcle, Canolfan Hamdden Glannau Dyfrdwy, Pafiliwn Jade Jones, y Fflint, a Chanolfan Hamdden yr Wyddgrug.
2.5 Mae Aelod yn golygu chi neu unrhyw unigolyn arall sydd â chyfrif wedi’i gofrestru â Gwella.
2.6 Mae Ffi Fisol yn golygu’r ffi sy’n malady bob mis gan aelod am y math cyfatebol o aelodaeth.
3.0 Creu cyfrif
3.1 Wrth ymuno â chanolfannau hamdden Gwella, bydd cyfrif unigryw’n cael ei greu i chi yn unig ei ddefnyddio. Rhaid i chi beidio â gadael i unrhyw aelod arall nac unrhyw un nad yw’n aelod ddefnyddio eich cyfrif chi i gael mynediad at ganolfan hamdden.
3.2 Chi sy’n gyfrifol am gadw eich cyfrif yn ddiogel drwy beidio â rhannu eich manylion mewngofnodi na’ch cerdyn aelodaeth gyda defnyddiwr arall.
3.3 Er diogelwch ein holl aelodau, byddwn yn monitro’r defnydd o gyfrifon, a gellir gofyn i aelodau ddarparu prawf o bwy ydyn nhw. Yn ogystal, bydd gofyn i chi gael tynnu llun o’ch wyneb a’i ychwanegu at eich cyfrif digidol gan un o weithwyr Gwella.
3.4 Os oes gennym ni sail resymol i gredu eich bod wedi rhoi manylion eich cyfrif neu eich cerdyn aelodaeth yn fwriadol i unigolyn arall, neu wedi rhoi mynediad diawdurdod iddyn nhw drwy adael iddyn nhw eich dilyn i mewn i’r gampfa, mae gennym ni hawl i atal eich cyfrif, gan gynnwys eich aelodaeth (os ydych chi’n aelod), a’ch atal rhag mynd i mewn i’n canolfannau hamdden.
3.5 Dylech ddarparu manylion cyfredol a chywir wrth greu eich cyfrif ar-lein.
3.6 Gallwch greu eich cyfrif unigol ar lein wrth brynu eich aelodaeth neu weithgaredd, neu pan fyddwch chi’n galw i mewn i un o’n canolfannau hamdden.
4.0 Ymuno drwy ddebyd uniongyrchol
4.1 Gallwch gwblhau’r broses gofrestru ar gyfer debyd uniongyrchol naill ai ar lein, dros y ffôn neu yn y dderbynfa. Gwnewch yn siŵr bod y manylion y byddwch chi’n eu rhoi i ni amdanoch eich hun yn gywir ac yn gyflawn.
4.2 Wrth gofrestru i dalu drwy ddebyd uniongyrchol, bydd gofyn i chi wneud taliad pro-rata cychwynnol gyda cherdyn credyd/debyd am y cyfnod rhwng y dyddiad cofrestru a dyddiad casglu’r taliad debyd uniongyrchol cyntaf, a fydd yn cael ei dalu’n syth o’r cyfrif banc y byddwch chi wedi rhoi ei fanylion i ni. Eich cyfrifoldeb chi yw gwirio’r manylion cyn cofrestru ac ar ôl i chi gael y neges e-bost i gadarnhau. Rhowch wybod i ni ar unwaith os bydd unrhyw wybodaeth yn anghywir.
4.3 Ar ôl cwblhau’r broses gofrestru, fe gewch chi neges e-bost i gadarnhau hynny gennym ni, a bydd hon yn cynnwys holl wybodaeth y cofrestriad debyd uniongyrchol, cyfeirnod, a’r warant debyd uniongyrchol. Bydd y neges e-bost hefyd yn cynnwys manylion am sut i ddefnyddio ein porth archebu ar-lein. Dylech roi gwybod i ni ar unwaith os na chewch chi neges e-bost yn cadarnhau eich bod wedi trefnu debyd uniongyrchol.
4.4 Bydd eich aelodaeth drwy ddebyd uniongyrchol yn cychwyn yn unol â’r dyddiad cychwyn a ddewiswyd.
4.5 Bydd eich aelodaeth drwy ddebyd uniongyrchol yn adnewyddu’n ddiofyn bob mis oni fyddwch chi wedi gwneud cais i’w ganslo dros e-bost neu wedi ei ganslo’n uniongyrchol drwy eich banc.
4.6 Ni ellir ad-dalu ffioedd debyd uniongyrchol ac eithrio mewn amgylchiadau eithriadol fel salwch difrifol. Mewn achosion o’r fath, gallwn ofyn am lythyr gan feddyg neu dystiolaeth feddygol arall.
4.7 Mae eich ffi debyd uniongyrchol yn barhaus, ac nid yw wedi’i seilio ar eich defnydd o’r cyfleusterau. Eich cyfrifoldeb chi yw sicrhau eich bod yn parhau i fwynhau manteision aelodaeth drwy ddebyd uniongyrchol. Nid yw Gwella’n gyfrifol am fonitro lefelau defnydd cyfrifon unigol.
4.8 Gallwch ddewis newid eich aelodaeth drwy ei israddio neu ei uwchraddio, dros e-bost neu yn y dderbynfa. Ni fyddwn yn rhoi ad-daliad os byddwch chi’n israddio, a bydd angen talu swm pro-rata os byddwch chi’n uwchraddio eich aelodaeth.
4.9 Ni allwn roi ad-daliad am aelodaeth, ac mae angen talu ymlaen llaw i ddefnyddio ein cyfleusterau. Wrth gofrestru am ddebyd uniongyrchol, rydych chi’n cytuno i dalu’r taliad cychwynnol fel yr eglurwyd yn 4.2. Ni allwn ad-dalu’r taliad hwn.
4.10 Byddwn yn atal eich mynediad at ein system archebu a’n gweithgareddau ar unwaith os cawn ni wybod bod eich taliad debyd uniongyrchol am y mis i ddod wedi methu.
5.0 Ymuno drwy aelodaeth flynyddol
5.1 Mae’r cynnig aelodaeth flynyddol yn cynnwys un mis am ddim pan fyddwch chi’n talu ymlaen llaw am 12 mis (yn seiliedig ar y tâl debyd uniongyrchol misol cyfatebol).
5.2 Rhaid i chi dalu’n llawn ar y diwrnod y byddwch chi’n prynu’r aelodaeth.
5.3 Ar ôl ei phrynu, ni allwch chi gael ad-daliad am yr aelodaeth flynyddol, ond fe allwch chi ei throsglwyddo i gyfrif arall. Os byddwch chi wedi defnyddio rhan o’r aelodaeth, dim ond y cyfnod pro-rata o aelodaeth sy’n weddill fydd yn cael ei drosglwyddo.
5.4 Dim ond mewn amgylchiadau eithriadol sy’n ymwneud ag iechyd y caniateir estyniad i ddyddiad terfyn yr aelodaeth flynyddol, a hynny ond os cyflwynir llythyr gan y meddyg teulu neu’r ysbyty.
5.5 Mae’r cynnig aelodaeth flynyddol ar gael i aelodau newydd sbon, aelodau presennol sy’n talu debyd uniongyrchol, aelodau sy’n adnewyddu ac aelodau y mae eu haelodaeth wedi dod i ben. Gellir prynu’r aelodaeth fel anrheg i aelodau newydd hefyd.
5.6 Rhaid i aelodau presennol sy’n talu debyd uniongyrchol ac sy’n mynd ymlaen i brynu aelodaeth flynyddol ganslo eu cyfarwyddyd debyd uniongyrchol presennol gyda’u banc neu gymdeithas adeiladu.
5.7 Ni fydd ad-daliad pro-rata ar gael i aelodau presennol sy’n talu debyd uniongyrchol ac sy’n trosglwyddo o danysgrifiad debyd uniongyrchol misol i’r cynnig aelodaeth flynyddol.
5.8 Gallwch ddewis newid eich aelodaeth drwy ei israddio neu ei uwchraddio, dros e-bost neu yn y dderbynfa. Ni fyddwn yn rhoi ad-daliad os byddwch chi’n israddio, a bydd angen talu swm pro-rata os byddwch chi’n uwchraddio eich aelodaeth.
6.0 Ymuno drwy dalu wrth fynd yn fisol
6.1 Mae’r aelodaeth fisol drwy gerdyn/arian parod yn para 30 diwrnod o ddyddiad ei phrynu.
6.2 Caiff ffi weinyddu ei hychwanegu at ein haelodaeth talu wrth fynd misol, sy’n golygu bod y dewis hwn yn costio £2.50 yn fwy y mis na’r aelodaeth gyfatebol drwy ddebyd uniongyrchol.
6.3 Gallwch brynu aelodaeth fisol drwy gerdyn/arian parod o un o dderbynfeydd ein canolfannau hamdden neu dros y ffôn. Chi sy’n gyfrifol am adnewyddu’r aelodaeth ar ôl iddo ddod i ben ymhen 30 diwrnod.
7.0 Aelodaeth a gweithgareddau Sba Afon
7.1 dylid darllen aelodaeth a gweithgareddau Sba Afon ar y cyd â thelerau ac amodau cyffredinol Gwella, ac unrhyw delerau ac amodau penodol sy’n gymwys i’r pecyn aelodaeth unigol, triniaeth, diwrnod sba, pecyn neu weithgaredd a brynir.
7.2 Mae dewisiadau aelodaeth Sba Afon yn cynnwys aelodaeth Sba yn Unig ac aelodaeth Ychwanegiad Sba. Mae aelodaeth Sba yn Unig yn darparu mynediad di-dor at ystafelloedd Profiad Thermal Sba a gostyngiad ar driniaethau sba. Gellir ychwanegu aelodaeth Ychwanegiad Sba i aelodaeth debyd uniongyrchol cymwys arall, ac mae’n darparu mynediad di-dor i’r ystafelloedd Profiad Thermal Sba a gostyngiad ar driniaethau sba.
7.3 Mae aelodaeth Sba Afon yn darparu mynediad at yr ystafelloedd Profiad Thermal Sba yn unol â’r math o aelodaeth a brynir, argaeledd, oriau agor ac unrhyw ofynion archebu sydd mewn lle ar y pryd.
7.4 Mae mynediad at gyfleusterau Sba Afon, diwrnodau sba, triniaethau, pecynnau a gweithgareddau cysylltiedig yn destun argaeledd ac mae angen archebu ymlaen llaw. Mae Gwella’n argymell yn gryf i archebu triniaethau a phecynnau ymlaen llaw i osgoi siom.
7.5 Rhaid i gwsmeriaid gyrraedd mewn da bryd ar gyfer eu harcheb a chofrestru yn nerbynfa Sba Afon cyn defnyddio’r sba neu gyfleusterau triniaeth. Cynghorir cwsmeriaid i gyrraedd rhwng 10 a 15 munud cyn eu hapwyntiad i ganiatáu amser i gofrestru cyn eu triniaeth.
7.6 Gofynnir i ymwelwyr sy’n ymweld am y tro cyntaf gyrraedd yn gynt i gwblhau gofynion ymgynghori a derbyn y wybodaeth angenrheidiol cyn defnyddio’r cyfleusterau neu dderbyn triniaeth.
7.7 Mae’n ofynnol i holl gwsmeriaid sy’n defnyddio triniaethau Sba Afon, pecynnau neu Brofiad Thermal Sba i gwblhau ffurflen sgrinio neu ymgynghoriad iechyd cyn caniatáu mynediad. Cyfrifoldeb y cwsmer yw datgelu unrhyw gyflyrau meddygol, alergeddau, sensitifrwydd, beichiogrwydd, meddyginiaeth, anafiadau neu ystyriaethau iechyd eraill a all effeithio ar ddefnydd diogel o’r cyfleusterau neu addasrwydd ar gyfer triniaeth.
7.8 Gall Sba Afon wrthod, cyfyngu neu addasu mynediad i driniaethau neu gyfleusterau os yw ymgynghoriad iechyd yn dynodi nad yw’r gweithgaredd yn addas, os oes angen mwy o wybodaeth, neu os yw gwneud hynny’n angenrheidiol i ddiogelwch y cwsmer neu ddyletswydd gofal staff.
7.9 Rhaid i gwsmeriaid wisgo dillad nofio addas ac esgidiau priodol wrth ddefnyddio’r Profiad Thermal Sba. Dylai cwsmeriaid ddod a dillad nofio, fflip-fflops a thywel ychwanegol i’w ddefnyddio yn y gawod. Mae esgidiau ar gael i’w prynu yn nerbynfa’r Sba.
7.10 Darperir gŵn a thyweli ar gyfer defnydd sba yn unig. Mae blaendal ad-daladwy’n ofynnol a bydd yn cael ei ad-dalu pan fydd yr eitemau’n cael eu dychwelyd yn unol â phrotocol Sba Afon.
7.11 Mae cyfleusterau Sba Afon yn cynnwys Sawna Perlysiau, Sawna Is-goch, Ystafell Stêm Crisial, Ystafell Stêm Persawrus, Sba Traed Adweitheg, Cawodydd Profiad, Bwced Oer, Ffynnon Rew, Jacŵsi Sba gyda Jetiau Hydrotherapi ac Ystafell Orffwyso ac Ymlacio. Gall argaeledd y cyfleuster amrywio ac ni all ei warantu.
7.12 Mae bwyd a diod ar gael i’w prynu yn ystod ymweliad. Bydd unrhyw ofynion rhag archebu, gan gynnwys cyfnodau rhybudd ar gyfer Te Prynhawn neu De Hufen, yn cael eu cadarnhau ar amser archebu.
7.13 Mae triniaethau ar gyfer pobl ifanc ar gael i gwsmeriaid 13 i 16 oed ac mae angen caniatâd rhiant neu warcheidwad. Gall gwsmeriaid dros 16 oed ac o dan 18 oed archebu triniaethau a defnyddio’r cyfleusterau sba gyda chaniatâd rhiant neu warcheidwad, yn amodol ar argaeledd triniaeth, gofynion archebu ac unrhyw reolau cyfleuster sydd mewn lle ar y pryd.
7.14 Gall Gwella newid oriau agor Sba Afon, argaeledd cyfleusterau, argaeledd triniaethau, prisiau, buddion aelodaeth neu amserlenni gweithgaredd o bryd i’w gilydd. Lle bynnag bosibl, rhoddir rhybudd rhesymol, ond gall fynediad gael ei gyfyngu ar fyr rybudd yn sgil rhesymau cynnal a chadw, diogelwch, staffio, gweithredol neu argyfwng.
8.0 Taliad Sba Afon
8.1 Mae taliad llawn yn ofynnol ar amser archebu ar gyfer holl driniaethau a phecynnau. Ni fydd eich archeb wedi’i chadarnhau nes byddwn wedi derbyn taliad.
8.2 Mae ffi ychwanegol yn gymwys ar gyfer defnyddio’r Ystafell Thermal Sba os nad yw eisoes wedi’i gynnwys yn y pecyn sba, triniaeth, aelodaeth neu archebu a brynir.
8.3 Ni ellir cyfnewid gostyngiadau, cynigion hyrwyddo a buddion aelodaeth am arian parod ac nid ydynt yn gymwys i’w defnyddio ar y cyd â chynigion eraill oni bai y nodir hynny’n amlwg. Bydd rhaid i unrhyw gwsmer sydd eisiau ymaelodi drwy aelodaeth ostyngedig, cyfradd triniaeth neu gynnig hyrwyddo, ddangos prawf priodol eu bod yn gymwys.
9.0 Canslo neu ail-drefnu Sba Afon
9.1 Mae canslo gydag o leiaf 24 awr o rybudd yn gymwys am ad-daliad llawn neu fe ellir ei ail-drefnu i ddiwrnod arall, yn destun argaeledd.
9.2 Ni ellir ad-dalu apwyntiadau sy’n cael eu canslo o fewn 24 awr, ac ni ellir eu hail-drefnu ar gyfer diwrnod arall.
9.3 Bydd peidio â mynychu yn cael ei drin fel canslo’n hwyr.
9.4 Mae ceisiadau am ad-daliadau yn destun asesiad ac efallai na chymeradwyir y rhain os nad yw’r polisi canslo wedi’i ddiwallu. Pe bai cais am ad-daliad yn cael ei wrthod, bydd Sba Afon yn rhoi esboniad llawn am y penderfyniad a wnaed ar sail ei asesiad o’r amgylchiadau a gyflwynwyd.
10.0 Rheolau mynediad cyffredinol
10.1 Gofynnwn i’n cwsmeriaid drin ein gweithwyr a’n hadeiladau cymunedol gyda pharch a, pan fo’n briodol, gadael ein cyfleusterau a dychwelyd ein cyfarpar yn yr un cyflwr ag yr hoffen nhw ddod ar ei draws eu hunain.
10.2 Rydym yn cadw’r hawl i ofyn i gwsmeriaid adael y cyfleuster os bydden nhw’n camddefnyddio eu haelodaeth, yn gwrthod cadw at y rheolau a’r cyngor o ran diogelwch, yn achosi difrod i’n hadeiladau, yn ymddangos dan ddylanwad cyffuriau neu alcohol, neu’n ymddwyn mewn unrhyw ffordd arall a ystyrir yn annerbyniol gan dîm rheoli’r ganolfan.
10.3 Gwaherddir ysmygu a fêpio ym mhob un o gyfleusterau Gwella.
10.4 Ni chaniateir tynnu lluniau na ffilmio o fewn cyfleusterau Gwella heb gael caniatâd ymlaen llawn gan dîm rheoli’r ganolfan. O bryd i’w gilydd, fe allem ni dynnu lluniau er dibenion hyrwyddo neu ar gyfer y wasg. Mewn achosion o’r fath, byddwn yn ceisio caniatâd pob cwsmer dan sylw cyn mynd ati i wneud hynny.
10.5 Anogir ein cwsmeriaid i gymryd gofal rhesymol wrth ddefnyddio cyfleusterau Gwella. Mae gan bob cyfleuster neu atyniad ei reolau a’i gyngor diogelwch penodol ei hun, a gofynnir i’r cwsmeriaid ymgyfarwyddo â’r rhain cyn cymryd rhan yn y gweithgaredd.
10.6 Yn achos unrhyw ddamwain neu ddigwyddiad, dylai cwsmeriaid roi gwybod i aelod o dîm Gwella cyn gynted ag y bo hynny’n rhesymol ymarferol, a chyn gadael yr eiddo pan fo hynny’n bosib. Bydd hyn yn sicrhau y gellir cofnodi ac ymchwilio i’r digwyddiad yn briodol. Gallai peidio â rhoi gwybod am ddamwain neu ddigwyddiad yn brydlon atal Gwella rhag gallu cynnal ymchwiliad llawn a chymryd camau adfer priodol.
11.0 Gwybodaeth bersonol
11.1 Wrth ddod yn aelod gyda Gwella neu archebu gyda Sba Afon, rydych yn cytuno y bydd eich gwybodaeth bersonol yn cael ei brosesu gan Gwella a’i gadw neu ei brosesu ar system archebu Sba Afon, Trybe, a system rheoli hamdden Gwella, Gladstone.
11.2 Er mwyn ein helpu ni i gadw ein cyfleusterau’n ddiogel, gofynnwn i aelodau a chwsmeriaid gael dull adnabod â llun neu lun o’u hwyneb ar eu cyfrif cwsmer neu aelodaeth, os oes angen hyn ar gyfer dibenion rheoli mynediad, diogelwch, diogelu neu ddilysu.
11.3 Mae prawf adnabod gyda llun arno yn ein helpu i ddilysu eich aelodaeth ac archebion, yn amddiffyn rhag camddefnyddio aelodaeth, yn helpu diogelu, ac yn sicrhau mai dim ond aelodau awdurdodedig a chwsmeriaid sy’n cael mynediad at ein cyfleusterau.
11.4 Mae Gwella wedi ymrwymo’n llawn i gydymffurfio â’r ddeddfwriaeth diogelu data, yn ogystal â’ch hawliau chi o ran cyfrinachedd a phreifatrwydd. Nid ydym yn rhannu unrhyw wybodaeth bersonol gyda chwmnïau trydydd parti eraill oni bai bod hynny’n angenrheidiol i ddarparu, rheoli neu weinyddu ein gwasanaethau, neu os yw’n ofynnol yn ôl y gyfraith i wneud hynny
11.5 Mae’n ofynnol i Trybe a Gladstone, fel ein darparwyr system rheoli archebu a hamdden, ddelio â data yn unol â deddfwriaeth diogelu data cymwys, gan gynnwys Rheoliad Cyffredinol y DU ar Ddiogelu Data, a byddent ond yn prosesu gwybodaeth bersonol i’r raddfa sy’n angenrheidiol i ddarparu, rheoli neu weinyddu archeb berthnasol, aelodaeth neu wasanaethau rheoli aelodaeth neu hamdden.
11.6 Mae gennych chi hawl i ddewis peidio â chael negeseuon marchnata gan Gwella unrhyw bryd.